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TERMS AND CONDITIONS

Ordering Process for bulk orders:

  • Send us an inquiry online, by phone, or email with the product and quantity needed.We will, in return, send a quote by email.

  • After you approve the quote, you will need to issue a purchase order, addressed to Essential Medical Supplies.  

The purchase order must include

Product, quantity, price quoted, if you are tax exempt (we will need a copy of this), shipping address, (let us know if  you need a shipping quote added to the final invoice or if you will provide your own labels), name of purchasing company, and signature of the person approving the quote. 

  • A final invoice will be issued to you via email.

  • Once invoice is paid, the order starts processing.

Ordering Process for online orders:

  • Find the product online that you wish to purchase.

  • Add the products to your cart.

  • Follow the checkout steps.

  • You will receive a email confirmation that your order was received.

  • We will in return, email you the invoice and the ways to pay.

  • Please check the box if you will be paying via credit card.  All credit card transactions have a 3% fee added to the invoice.

We are not set up for direct online credit card payments at this time.  If you wish to pay via credit card there will be an option when the invoice is sent via email.

Forms of payments:

Wire, ACH transfer, PayPal, Cashapp, Venmo, Zelle, or credit card.  Credit Cards have a 3% fee. 

Please read carefully:

  • If you use your own trucking company:  The dims and weight will be included on the invoice and we will need you to email the BOL.  This is your receipt and allows the product be released to the trucking company.  The trucking company should be listed on the BOL.  Please wait confirmation that your order is ready for pick up before scheduling the pick up.

Please always use someone you trust who is licensed and insured.  We are not to be held responsible once product is released to the trucking company.

  • If you are using your own FedEx or UPS account:  The dims and weight will be included on the invoice and we will need you to email the shipping labels.  FedEx and/or UPS do pick ups daily but please allow 24-48 hours to process shipping due to the high volume of daily orders.  Some orders can not be shipped the same day.

FedEx and UPS usually cover products up to $100 if lost or damaged.  If your product is over $100, it is your responsibility to purchase additional insurance coverage.  Please be sure to check those options before sending labels.

  • Payments are due upon receipt of the invoice.  No orders will be shipped prior to payment unless a contract is in place.

  • If you are tax exempt please provide us a copy of that form, otherwise sales tax will be added to the invoice.

  • Once shipped, we have no control over if there will be unexpected delays, please reach out to the shipping company direct and check tracking.

  • We have the right to refuse to place any orders.

 

Refunds or returns on bulk orders:

All sales are final.  No refunds can be given on medical supplies, PPE products, or disinfectants.

If there is a chance you receive a defective product by mistake, we will be happy to assist by contacting the manufacturer and requesting a replacement product.  But this is not guaranteed and up to the manufacturing companies.

If this happens, the manufacturer may or may not request the following from you:

  • a statement explaining what is wrong with the product.

  • photos of the defective product.

  • to send back the defective product.

  • to be responsible for shipping cost and/or a restocking fee.

Refunds or returns for online orders:

Please see refunds terms for each product at check out.

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